Frequently asked questions
My account is in credit. How do I get these funds returned to me?
To request a refund of your credit balance, please call Customer Services. Refunds can take 7-10 working days to be refunded and will need to go back to the source of the payment, proof may be requested.
How long does it take for a refund to reach my account?
A refund usually reaches us within 7-10 working days. In some cases this may take longer depending on the individual refund policy of the company purchased from.
Can I cancel a purchase on my account?
No, you would need to contact the company where the purchase was made to do so. If they are unable to cancel a transaction then a Dispute can be logged with us to investigate (providing the transaction has displayed on your statement). To log a Dispute please download and complete the attached form and send it through to us.